Jira Customisation & Administration Setup - Streamlining Project Management for a Multi-Team Product Company

We implemented a tailored Jira setup for a product-based company managing several cross-functional teams. The objective was to centralize task tracking, enhance collaboration, and provide visibility across departments handling multiple software products.

Our solution involved custom Jira workflows, user role configurations, agile board setups, permission schemes, and automation rules to simplify recurring processes. The result is a scalable system aligned with the company's operational goals.

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• Services: Jira Customisation & Administration
• Client: Confidential
• Industry: Product-Based Software Development

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Tools & Platforms: Jira Software, Jira Service Management, Confluence, Automation for Jira

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Project Scope: Agile Workflow Setup, Permission Schemes, Automation Rules, Reporting Dashboards

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Project Requirement

The company required a flexible project management system to unify project tracking across multiple product lines and teams. They needed customized workflows for different departments, controlled access based on roles, and integration with knowledge bases for better collaboration.

Solution & Result

We delivered a customized Jira ecosystem that brought clarity and control to the company's fast-paced product development environment. Team leads and project managers can now assign, track, and report on tasks effortlessly.

This setup reduced operational friction, improved cross-team alignment, and enabled faster decision-making. The solution is now a key pillar in the client’s product development lifecycle and supports their long-term scalability goals.