SPIDER - Enterprise Jira Administration & Customization for Telecom Operations

Skylink Infosolutions successfully delivered a robust, enterprise-grade Jira environment for a leading telecom organization, enabling process digitization, workflow automation, and business intelligence through custom dashboards and scripting solutions.

The SPIDER solution involved end-to-end development and optimization of 20+ business-critical workflows including Product Lifecycle Management, Billing Automation, Asset Management, Procurement, and Incident Reporting. Leveraging tools like ScriptRunner and Groovy scripting, our team implemented custom behaviors, listeners, REST endpoints, and enhanced user interfaces.

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• Services: Jira Administration, Workflow Development, Plugin Integration, BI Reporting
• Client: Confidential (Telecom Sector)

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Industry: Telecom & Enterprise Solutions

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Frontend Technology: AngularJS

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Backend Technology: Java 8, Spring Boot, Hibernate, JPA, REST APIs

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Tools & Integration: Jira, Confluence, ScriptRunner, Bitbucket, Maven, Groovy

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Project Requirement

The objective was to transform manual, disconnected operational processes into a centralized, scalable Jira ecosystem. The solution required advanced workflow configuration, role-based access controls, plugin integration, real-time reporting, and Confluence-based documentation.

Solution & Result

Skylink Infosolutions implemented a fully customized Jira setup that digitized core operational processes, eliminated dependency on spreadsheets, and introduced automation-driven workflows. The PLM module alone enabled seamless end-to-end product tracking—from ideation to market launch.

With custom BI dashboards and automated reporting to C-level stakeholders, the system enhanced visibility, reduced manual intervention, and improved compliance tracking. The SPIDER initiative has become a scalable foundation for future enterprise process digitalization.